FAQ

Frequently Asked Questions

PETCON Australia

Where Trust Meets Care

Frequently asked questions

At PETCON Australia, we know how important your home and pets are to you. That’s why we’ve built a professional network of trusted, approved sitters to provide peace of mind while you’re away. Below, you’ll find answers to our most commonly asked questions.

General Questions

What is PETCON Australia?

PETCON Australia is a professional network of vetted and approved house and pet sitters. We connect responsible, experienced sitters with pet owners who need reliable care for their homes and animals while they’re away.

How is PETCON different from other house and pet-sitting platforms?

Where is PETCON available?

Is PETCON insured?

For Pet Owners

How do I book a PETCON sitter?

Booking a trusted PETCON sitter is simple:

Join PETCON – Sign up and tell us about your pet-sitting needs.
Welcome Visit with a PETCON Concierge – One of our team members will visit your home to ensure it meets our safety and security standards. This is also a great opportunity for you to ask questions and receive expert advice on preparing for your sitter.
Complete Your Member Profile – Share important details about your home and pets to help us match you with the perfect sitter.
Match with a Sitter – We’ll connect you with a trusted, approved sitter based on your needs.
Meet & Greet – Arrange a meet-and-greet with your sitter before confirming the booking.
Relax – Enjoy your time away knowing your pets and home are in safe hands!

How do you select and approve sitters?

What kind of pets do your sitters care for?

Can I meet the sitter before confirming a booking?

For Sitters

How do I become a PETCON sitter?

We’re looking for reliable, experienced sitters who love animals and take their responsibilities seriously. To join, you’ll need to:

Complete an application
Provide references
Complete identity and background checks
Undergo PETCON’s training and onboarding program

Once approved, you’ll be part of a professional, supportive community with access to training, resources, insured bookings and ongoing support.

Do I get paid as a sitter?

Do I need experience to become a sitter?

Am I covered by insurance?

Trust & Safety

What is the PETCON Concierge Welcome Visit?

At PETCON, trust and security come first. As part of our commitment to high safety standards, every new homeowner booking includes a welcome visit from a PETCON Concierge.

During this visit, we:

Assess home and pet safety to ensure a secure environment for both pets and sitters.
Guide you through your Member Profile so we can match you with the perfect sitter.
Provide expert tips on preparing for a smooth and stress-free pet-sitting experience.
Answer any questions about the PETCON process, sitter expectations, and insurance coverage.

This step ensures that every home in our network meets professional standards, giving both pet owners and sitters peace of mind.

How do you ensure safety for both pet owners and sitters?

Getting Started

How do I sign up?

Whether you’re a pet owner looking for care or an aspiring sitter, signing up is simple!.

Still have questions?

Sign up